Care Park’s ticket machines are monitored and checked daily for faults, but like any machinery, faults can and will occur from time to time.

If you should experience a faulty ticket machine, you must report the fault as soon as possible, preferably at the time the fault is being experienced or at the very least on the day the fault occurred.  You may do this by calling the number for faults listed on each ticket machine or online. Your assistance in reporting any faults ensures we can attend to the matter urgently and create the least amount of inconvenience to subsequent customers using the machine.

You should tell us your car registration number, the number of the ticket machine (e.g. 254-1), and a brief description of the fault.  Try to avoid descriptions such as “The machine is broken” as this does not provide enough information for our technicians to rectify the fault.  If you are able, it is advisable to leave a note on the dashboard of your vehicle outlining your problems with the ticket machine.  If you believe you are entitled to a refund due to a ticket machine fault, please complete a Refund Request Form.

You must make every reasonable attempt to purchase a ticket, i.e. where there is more than one ticket machine available, if one machine is out of order, you must attempt to purchase a ticket at another machine(s).  If there is no network connection to enable payment with a credit card, payment MUST be made with either notes or coins.

In the event that you receive a payment notice after reporting a ticket machine fault, please contact our Payment Notice Department by telephone after 3 days from the date of issue of the notice.